8×8 vs. RingCentral: A UCaaS Comparison
Communication is essential to business growth. In this age of remote work, unified communications is even more critical than ever. Brightlio understands this, so we regularly compare different UCaaS solutions to help our customers decide on the best solutions for their business needs.
8×8 and RingCentral are two of the largest players in the unified communications space. In this article, we have conducted a head-to-head comparison of 8×8 vs. RingCentral. Follow us as we guide you through both tools’ capabilities regarding cost-effectiveness, integrations, customer support, platforms supported, and call quality.
Founded in 1987 as Integrated InformationTechnology, Inc., 8×8 slowly grew into one of the biggest VoIP service providers in the world. Over the years, the company acquired multiple businesses. Now, they focus on providing experience communications as a service (XCaaS) by fusing business phones and contact center products.
8×8’s UCaaS services join voice, video, and messaging, enabling businesses to communicate effectively worldwide. As such, 8×8 offers unlimited calling from 14 countries, including the U.S., many European nations, Australia, and New Zealand.
Asides from the international presence, 8×8 also boasts an array of essential business communication features. For this and more, Gartner has recognized the company in its magic quadrant under UCaaS for eleven consecutive years.
RingCentral is a cloud-based communications company founded in 1999. The company calls its UCaaS solution RingCentral MVP (Messaging, Video, and Phone), and it has 21% of the UCaaS market share.
RingCentral offers contact center services in addition to its UCaaS solution, and the outfit is well-known for its many integration possibilities and APIs. Like 8×8, RingCentral also has a substantial international reach.
As a market leader in the VoIP and unified communications space, RingCentral is widely recognized by different award software rating services. For example, Gartner has included the company as a Leader in its UCaaS magic quadrant for eight consecutive years.
8×8 vs. RingCentral: Pricing, Service Tiers, and Features
8×8 Pricing Tiers and Features
Two standard plans are offered by 8×8: X2 and X4, which serve as a framework for VoIP features that subscribers get. Here’s a breakdown of both plans’ costs and features.
This service tier costs $24/per user per month (billed annually) or $28/per user per month (billed monthly). Here are some basic features your company gets if you choose this plan:
- Unlimited voice calling to 14 countries
- Unlimited users
- Video and Audio Conferencing for up to 500 people
- Integration with Microsoft Teams and other software
The X4 plan costs $44/per user per month (billed annually) or $57/per user per month (billed annually), and subscribers get everything in X2 plus these:
- Unlimited voice calling for up to 34 more countries
- A joint mobile, desktop, and web app
- Multi-level auto attendant
- Hot desking
- Call queues
8×8 also offers custom plans. For these, please contact Brightlio and we can get you started on a custom quote.
8×8 Business Communications + Contact Center
8×8 fuses business communications and contact center features in one service under XCaaS. Subscribers can choose between three plans – X6, X7, and X8, which cost $85/user, $110/user, and $140/user, respectively. 8×8’s XCaaS service is billed monthly, and users enjoy the following features:
- 8×8 Secure Pay
- Intelligent interactive voice response
- Auto dialer
- Quality management and speech analysis
RingCentral, Pricing, Service Tiers, and Features
RingCentral has four plans, and they give a much more significant discount if you pay annually (40%). Here’s a breakdown of each plan and how much they cost:
RingCentral’s starter plan costs $19.99/per user per month (annual billing) or $32.99/per user per month (monthly billing). Here are the features you get for this price:
- Business phone or toll-free numbers
- Team messaging
- Only up to 20 users
- Unlimited calls between America and Canada
- Document sharing
The Standard plan is 27.99/per user per month (annual billing) or $40.99/per user per month (monthly billing). RingCentral’s second tier improves on the first by adding a video conferencing feature, among other upgrades listed out below:
- Unlimited users
- Business phone numbers in more than 100 countries
- Integration with popular software, including Google Workspace and Microsoft 360.
- 24/7 support
- Quality of service reports
Costing $34.99/user per month (annual billing) or $47.99/user per month (monthly billing), the third plan has everything in Standard, plus the following:
- Open API
- Integration with more CRM tools, such as Zendesk and Salesforce
- Multi-site admins and management
- Video meetings with up to 200 people
- Automatic call recording
RingCentral’s highest-tier plan costs $49.99/per user per month (annual billing) or $62.99/per user per month (monthly billing). The plan includes everything in the Premium plan and the extra features below:
- Device status reports
- Unlimited storage
- Device status alerts
8×8 vs. RingCentral: Cost-effectiveness and Affordability
8×8 and RingCentral offer similar features at close prices. While RingCentral spreads its offerings across four plans, 8×8 only has two. This may be a disadvantage for 8×8, meaning RingCentral users have more choices. But that’s not the case because 8×8 allows its users to contact sales to create plans.
Comparing 8×8’s X4 to RingCentral’s Standard is ideal, as both plans have similar features and pricing. Based on this, RingCentral’s features are more comprehensive. 8×8 is slightly less expensive, however.
We’d call this one a tie, but for one reason – 8×8 does not have a free trial. Conversely, all RingCentral plans have free trials to help you determine if the service would be a good fit for your business. So, RingCentral has an edge in this category.
8×8 vs. RingCentral: Integrations
Integrations increase productivity by combining your other critical tools with your business phone system. The table below shows which solution offers more integration options between 8×8 and RingCentral.
|Software||8×8 Integration||RingCentral Integration|
|Alexa for Business||❌||✔️|
|Bullhorn ATS & CRM||✔️||❌|
|Calabrio Quality Management||✔️||❌|
|Halo Service Desk||❌||✔️|
|Lariat Collections Platform||✔️||❌|
Integrations – The Verdict
RingCentral takes the lead when it comes to integration partners. Even though you need to subscribe to the higher-tier plans to access these integrations, RingCentral generally does better than 8×8 in this category. You can also access basic integrations like Slack, Google Workspace, and Microsoft 365 in the RingCentral Standard plan.
8×8 vs. RingCentral: Customer Support
What customer channels do 8×8 and RingCentral have, and which VoIP solution’s technical support is more accessible? Check out the table below to find out.
|Customer Support Platform||8×8||RingCentral|
|Phone Support (24/7)||✔️||Business hours|
|Online (Web Case)||✔️||✔️|
|24/7 Live Chat||✔️||✔️|
While 8×8 and RingCentral have well-detailed customer support plans, these sometimes come with conditions.
For example, RingCentral does not provide 24/7 phone support for only one-user plans. One-user accounts can only obtain phone support during business hours. Also, 8×8 redirects phone requests to its AI-powered virtual assistant, Otto, when “call volumes are high.”
However, Otto may be an added advantage for 8×8 as it could help subscribers faster than other support systems. But it does not give it an edge over RingCentral, which also has a live chat feature. Based on this analysis, 8×8 and RingCentral tie in customer support.
8×8 vs. RingCentral: Platforms Supported
Here’s a table that shows what platforms you can access 8×8 and RingCentral’s services.
The table shows that both solutions support standard operating systems, which you can use on most devices. So, you can’t go wrong picking either 8×8 or RingCentral here.
8×8 vs. RingCentral: Call Quality and Reliability
We are calling this one a tie because 8×8 and RingCentral have 99.999% uptime, representing only 5.26 minutes of downtime per year. So, both tools assure you of optimal call quality and uptime.
Keep in mind your network connection is as critical as the UCaaS provider when it comes to reliability. Ensuring you have suitable bandwidth to meet your UCaaS needs is vital. SD-WAN solutions can also improve network performance and lower connectivity costs.
8×8 vs. RingCentral: The Final Verdict
After comparing 8×8 and RingCentral based on different criteria, here’s how they stack up against each other:
- While both tools’ pricing and features are similar, 8×8 is more cost-effective. Ring Central does offer a free trial, however.
- RingCentral has many more integrations than 8×8 does.
- 8×8 and RingCentral offer timely technical support, so you can’t go wrong choosing either one if this is a vital criterion for your company.
- You can access 8×8 and RingCentral on all standard mobile and desktop operating systems.
- Both tools provide 99.999% uptime and are very reliable.
So, which tool will serve your business better?
Both 8×8 and RingCentral are leaders in the space. The determining factor is pricing vs. integrations. 8×8 is more cost-effective on most plans but does not offer the breadth of integrations RingCentral offers. Which solution is best for your organization will depend on your budget and the value you place on the integrations.
Brightlio Can Help With Your Business Communication Needs
As a telecommunications broker, Brightlio partners with the best UCaaS and VoIP solutions providers to cater to the needs of various clients.
Brightlio also offers internet connectivity, colocation, advisory, and cloud services. Contact us today to learn how we can help with your business technology needs.
If you liked this article, you might also like other UCaaS comparisons:
- Vonage vs. Google Voice
- Vonage vs. RingCentral
- Dialpad vs. Nextiva
- Dialpad vs. Google Voice
- Dialpad vs. RingCentral
- Ooma vs. Vonage
- 8×8 vs. RingCentral
- 8×8 vs. Vonage
- 8×8 vs. Dialpad
FAQs About 8×8 vs. RingCentral
Who is RingCentral’s biggest competitor?
There are quite a few tools businesses see as great alternatives to RingCentral. They include 8×8, Dialpad, Vonage, Microsoft Teams, and Zoom Meetings.
Can I Use 8×8 Internationally?
8×8 is one of the best VoIP tools for international business communications. They offer call support for up to 100 countries in different regions, and their international call rates are budget-friendly.
Is 8×8 more reliable than RingCentral?
Both 8×8 and RingCentral offer HD calls and 99.999% uptime. So, they are both very reliable solutions. In the end, internet connectivity significantly affects your VoIP reliability. With a stable connection, you can’t go wrong with either UCaaS platform.
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