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8×8 vs. Dialpad: Choosing the Right UCaaS Platform
Voice and video communication has never been more ubiquitous or important. The trend toward better communications tools is what is driving the rapid adoption of unified communications technologies. At Brightlio, we regularly compare the best business phone systems to find the ideal match for your business. Dialpad vs. 8×8 is a popular VoIP comparison, as both tools are prominent business communication software. Forbes lists the two solutions among the best VoIP services of 2023.
Although 8×8 and Dialpad offer great VoIP and UCaaS functions, they are distinct. To help you make the best decision on which to choose, we analyzed both platforms in terms of integration, supported platforms, cost-effectiveness, customer support, and call quality. Keep reading to find out which service fits your business better.
An AI-enabled cloud communications platform, Dialpad provides instant messaging, voice, video, and meetings as a unified service. This service can be accessed easily using an internet-enabled device, including desk phones, laptops, and smartphones.
Dialpad offers various services, including unified communications and contact center technologies. Their services consist of Ai Voice, Ai meetings, and Ai messaging. Additionally, their customer engagement service comprises their Ai contact center and Ai sales. Each feature has its own plan. Brightlio’s sales team can work with you to secure a customer quote for your phone system.
Peer-to-peer review website, G2, rated Dialpad Talk number 7 among the best products for productivity and collaboration in 2022. It was also the only UCaaS to make the top 100 list under G2’s Best Software Products category.
8×8 is a leading cloud-based business communications system platform. A revolutionary VoIP software company, 8×8 describes itself as an all-in-one communications platform. 8×8 provides XCaaS (experience communications as a service) features that enable many businesses to communicate with their customers worldwide.
These features include omnichannel analytics and streamlined video, voice, and chat. 8×8 also boasts stellar third-party integration, customer support, and 99.999% uptime.
8×8 vs. Dialpad: Pricing and Service Tiers
Dialpad has three service tiers: Standard, Pro, and Enterprise. Here’s a rundown of each of them.
Dialpad’s starter plan costs $15 per user (annual billing) or $23 per user (monthly billing). Its features include:
- Unlimited video calls
- Unlimited phone calls (incoming calls and outbound calls)
- Calls supported by AI with call recording and accurate voicemail transcriptions
- 24-hour customer support for web and chat (excluding weekends)
- Third-party integration with Google Workspace and Microsoft Office 365
The Pro plan goes for $25 per user annually or $35 per user monthly, and it has the following features:
- All features in the Standard plan
- Support for the provided number in over 70 countries
- 25 ring groups
- Ten office locations
- Global SMS availability
- Provision of multiple phone numbers on each account
- 24-hour access to live agents
- Open API and webhooks
- Easy integration with many CRM platforms (Zendesk, Zoho, Hubspot, Salesforce, and more)
The Enterprise plan is a custom service tier with no price tag. Brightlio can provide a service quote that meets the needs of your business. Here are some features the plan provides you:
- All features included in the Pro plan above
- Zero caps on ring groups (departments)
- 100% uptime
- Records retention policy
- Maximum priority access to live agents
- SSO service integration with leading providers (Okta, OneLogin)
- Azure AD SSO integration
8×8 Plans and Pricing:
8×8 has two service tiers listed on its official website. Also, you can opt for a custom plan if you need specific features. 8×8’s X2 and X4 plans are the most popular. We’ve outlined the pricing and features below.
This plan costs $24 per user annually ($28/user monthly). Its features include:
- Unlimited local calls
- Unlimited video calls
- Unlimited chat
- 8×8 Work: Unified mobile, desktop, and web app
- Visual voicemail
- Call queues
- Multi-level auto-attendant with interactive voice response
The X4 plan costs $44 per user annually ($57/user monthly), and here are some of its features:
- Everything included in the X2 plan
- Unlimited voice calls to international numbers in 48 countries
- 8×8 Frontdesk for operators and receptionists
- Supervisor analytics and call management features
8×8 Business Communications Plus Contact Center
8×8 offers the option of adding a contact center in addition to their standard plans. Contact center provides customers with three extra service tiers: X6, X7, and X8. The tiers cost $85, $110, and $140, respectively.
X6, X7, and X8 include most of the features in the X2 and X4 plans. They also give the user access to exclusive features like 8×8 Secure Pay, Auto dialer, quality management, and speech analytics.
8×8 vs. Dialpad: Cost-effectiveness
Looking at the pricing and features of each tool’s plans, Dialpad is the more cost-effective tool. Dialpad’s starter plan costs less than 8×8’s for similar basic VoIP features, such as group messaging and HD voice calling. If you are a small business, you will likely appreciate Dialpad’s price.
A good case for 8×8 is that you can customize your plan and pay for only the needed features. However, Dialpad’s use of ease and voice intelligence features are significant advantages for their platform. AI facilitates voice intelligence facilitating, video and voice transcriptions, plus real-time analytics.
8×8 vs. Dialpad: Integrations
Integrating your business phone system with popular applications is an important aspect of unified communications. Between 8×8 and Dialpad, which solution offers more integrations? Let’s review the table below.
|Software||Dialpad Integration||8×8 Integration|
|Azure Active Directory||✔️||✔️|
|Genesys Cloud CX||❌||✔️|
|HappyFox Help Desk||✔️||❌|
|Hubspot Marketing Hub||✔️||❌|
Both platforms support conventional applications like Google Workspace and Salesforce. However, Dialpad supports more integrations than 8×8. You can only get some of these integrations on the Dialpad Pro or Enterprise plan, as Standard only works with Google Workspace and Microsoft 365. Factor an upgrade to Pro or Enterprise in your analysis.
8×8 vs. Dialpad: Platforms Supported
Generally, it is expedient to get a UCaaS solution that you can access from multiple devices and platforms for sustained productivity. The table below shows supported platforms for 8×8 and Dialpad.
Both solutions work across a wide range of devices and platforms, including IOS and Android. If deployment is a salient factor for you, we think you’d be fine with either tool.
8×8 vs. Dialpad: Customer Support
Good customer support should not be overlooked in your decision criteria. Customer support will often define your opinion of a UCaaS service. Below is a comparison between the customer service capabilities of Dialpad and 8×8.
|Customer Support||Dialpad Integration||8×8 Integration|
|Phone support (24/7)||Pro and Enterprise plans||✔️|
Both tools have a functioning knowledge base, community forum, live chat, and phone support system. However, Dialpad has a slight edge over 8×8 because they provide multilingual web-based and chat-based support on all their plans.
Dialpad even goes as far as offering professional installation services for all service tiers. And on the Pro and Enterprise plans, users can get a dedicated account manager.
So, even though Dialpad only operates phone support 24/5 on their starter plan, they make up for it by providing some well-tailored support options on their higher tiers.
8×8 vs. Dialpad: Call Quality And Dependability
Many factors affect call quality, with the most important factor being your internet type and speed. A dedicated internet connection, or a broadband connection with SD-WAN capabilities deployed, are solutions to ensure optimal voice and video quality.
If you have a properly configured network, all major UCaaS providers will deliver good call quality. However, on most customer review sites, such as G2, users rate Dialpad higher than 8×8 on general call quality. This gives Dialpad a slight edge.
Uptime is more under the provider’s control and is backed by their service level agreement (SLA). Choosing a service provider that guarantees a high uptime in their SLA is a wise decision. Dialpad’s Enterprise plan offers 100 percent uptime, while 8×8 offers 99.999 percent uptime for all their services.
While 99.999% uptime is outstanding, it does equal 8.76 hours of downtime per year. It is nice that Dialpad’s SLA kicks in with any downtime, which is an advantage over 8×8.
Dialpad vs. 8×8: The Final Verdict
After comparing 8×8 vs Dialpad across various metrics, here’s what we uncovered:
- Dialpad is the more cost-effective option for businesses, as its base plan costs less than 8×8’s.
- 8×8 has many useful and custom solutions, but Dialpad has the capacity for more integrations.
- Robust customer support plans are available to Dialpad and 8×8 customers, but Dialpad beats 8×8 by providing more options for technical support.
- While Dialpad and 8×8 are reliable and have good call quality, users rate the phone system Dialpad higher.
Based on our analysis, Dialpad is a better option for our customers. With AI implemented in its primary service tiers, it is excellent for businesses looking to maximize digital communications.
How Can Brightlio Assist?
With years of experience in telecommunications and UCaaS, Brightlio is a broker for your business communication needs. We partner with the best service providers in the UCaaS and VoIP space to bring our clients the best deals.
If you found this article helpful, you might also want to check out some of our other comparisons:
- Google Voice vs. Dialpad
- Dialpad vs. RingCentral
- Vonage vs. RingCentral
- Vonage vs. Google Voice
- Vonage vs. Nextiva
- Dialpad vs. Nextiva
- Ooma vs. Vonage
- 8×8 vs. RingCentral
- 8×8 vs. Vonage
What are 8×8 and Dialpad?
8×8 and Dialpad are two leading providers in the Unified Communications as a Service (UCaaS) market, offering cloud-based platforms for office communications. They provide services like voice and video calling, messaging, video conferencing, web conferencing, and contact center solutions.
How do 8×8 and Dialpad handle calling and messaging?
Both platforms facilitate office communications, including phone calls and messages. Dialpad’s AI-based system is unique, providing real-time transcriptions and voice analytics. 8×8 offers a unified communications system, where messages and calls can be accessed from any device.
Do these platforms offer video conferencing?
Yes, both 8×8 and Dialpad provide video meetings functionality. 8×8 stands out with its robust video conferencing feature, capable of hosting larger meetings and webinars, while Dialpad’s integration with UberConference offers an easy-to-use interface.
What about a contact center platform?
Both companies provide integrated contact center solutions. 8×8’s Contact Center offers advanced features like predictive analytics and omnichannel routing, while Dialpad’s Call Center provides a simplified user-friendly experience.
How does the price of the two providers compare?
Pricing for both platforms varies depending on your business needs. 8×8’s pricing was generally more competitive for comprehensive feature sets, while Dialpad offered competitive prices for basic packages.
Which is better for a multi-site office phone system?
Both platforms are well suited for multi-site office phone systems, with VoIP solutions that unify communications across sites. However, your choice depends on the specific needs of your business – including factors like scale, feature requirements, and budget.
Do 8×8 and Dialpad support screen sharing and web conferencing for online meetings?
Yes, both platforms support web conferencing with screen sharing for online meetings. 8×8 and Dialpad also provide custom analytics and reporting features to assess meeting effectiveness.
How do these platforms handle security and call analytics for call centers?
8×8 and Dialpad prioritize security with encrypted phones and networks. For call centers, both companies provide call analytics with insightful reporting to improve customer service and operational efficiency.
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