Ooma vs. Vonage: Which UCaaS Solution is Best for Your Company?
Unified communications solutions offer substantial value. From a richer feature set to a lower cost of support and deployment, there are many reasons businesses are adopting UCaaS. There are also many solutions to choose from. Ooma vs. Vonage is a common comparison in the space.
The benefits of using VoIP are many, but sometimes, business leaders need help picking a tool that suits their needs perfectly. That’s where Brightlio comes in. We regularly compare VoIP solutions to help our readers make the right choice.
To help our clients make an informed decision, we have compared Vonage vs. Ooma under different categories: cost-effectiveness, integrations, customer support, and call quality. Continue reading to learn which solution would better serve your interests.
Ooma is a telecommunications company founded in 2004 that provides various telecommunication services. They offer business services, including phone systems, internet, managed wifi, and POTS line replacements. They also provide residential voice and security solutions. This comparison focuses on their business phone systems.
Ooma has two business telephony solutions: Ooma Office and Ooma Enterprise. Ooma Office is a business phone solution, while Ooma Enterprise is a tailored-to-fit UCaaS tool.
Our Vonage vs. Ooma comparison focuses on Ooma Office. Ooma Office has received many industry awards, including PC Mag’s Best VoIP System. The software has won the award nine times in a row, competing among industry favorites like Google Voice and RingCentral.
Founded in 1998, Vonage is also a leader in the VoIP and UCaaS spaces. Vonage started by offering residential phone service. In 2013, they expanded their offering to include UCaaS and VoIP services for businesses.
Vonage calls its UCaaS solution Vonage Business Communications (VBC). Subscribers can access desktop and mobile apps and choose from an array of compatible desk handsets.
Vonage has various selling points, including its contact center, call quality, and customer support. I am not surprised the tool made it to Forbes’ most recent list of the best VoIP services.
Ooma vs. Vonage: Pricing, Service Tiers, and Features
Ooma Pricing and Service Plans
Let’s start with comparing the plans. Ooma Office has three plans: Essentials, Pro, and Pro Plus. Below’s a breakdown of each of them:
Ooma Office boasts 50 basic small business phone features, which make up their starter plan, Essentials.
The “Essentials” plan costs $19.95/month per user, and here are some of the “50” features users get:
- Ring groups
- Virtual receptionist
- Music on hold
- Mobile App
- Email Audio Attachments
- Digital fax
- A toll-free number
At $24.95/month per user, Ooma’s Pro plan has all the features in essentials, plus the following:
- Desktop App
- Caller Info Match
- Call Recording
- Dynamic Caller ID
- Analytics User Leaderboard
- Enhanced Call Blocking
- Text Messaging
- Voicemail Transcription
- Office 365 and Google Integrations
Ooma Pro Plus
The Pro Plus has all the Essentials and Pro features and some exclusives. At $29.95/month per user, the plan has these perks:
- Salesforce and Microsoft Dynamics 365 Integration
- Advanced Call Management
- Ooma Meetings Recording
- Call Queuing
- Find me, Follow me
- Hot Desking
Vonage Pricing and Service Plans
Like Ooma, Vonage has three plans: Mobile, Premium, and Advanced. Here’s a synopsis of each plan’s offerings and pricing:
Vonage’s pricing for each plan is discounted based on the number of users. It works like this:
- 1 – 4 users – $19.99/month per user
- 5 – 19 users – $17.99/month per user
- 20 – 99 users – $14.99/month per user
- For more than 100 users, Vonage has custom plans. Brightlio can help you get the best deals.
Here’s what you get when you subscribe to the Mobile plan:
- Unlimited Calls and SMS
- Vonage App Center
- Mobile and Desktop Apps
- Unlimited Team Messaging
Pricing for Vonage’s Premium plan works like this:
- 1 – 4 users – $29.99/month per user
- 5 – 19 users – $27.99/month per user
- 20 – 99 users – $24.99/month per user
- Vonage also has a customized offering for over 100 users on this plan. You can get a good quote with Brightlio’s help.
The Premium plan gives you Vonage Mobile’s features plus the following:
- IP desk phone capability
- Unlimited meetings for up to 100 people
- CRM Integration
- Multi-level auto attendant
The Advanced plan’s cost also depends on the number of users:
- 1 – 4 users – $39.99/month per user
- 5 – 19 users – $37.99/month per user
- 20 – 99 users – $34.99/month per user
- 100 users and above – Vonage has custom plans. Contact Brightlio for friendly rates.
The Advanced plan improves on Mobile and Premium by adding the following features:
- On-demand Call Recording for 15 hours
- Visual Voicemail
- Call Group
Ooma vs. Vonage: Affordability and Cost-effectiveness
The costs of both solutions’ starter plans are very close. Some of Ooma’s plans are slightly less expensive than Vonage’s. Vonage offers more features per tier than Ooma, however. Especially at the entry tier (Ooma Essentials vs. Vonage Mobile), we like that Vonage includes both mobile and desktop apps, while Ooma includes only mobile.
Text is not also not included with Ooma Essentials. Given the proliferation of text as a communications medium, this is a challenging feature to live without. Vonage mobile, however, includes unlimited SMS.
Vonage also offers discounts starting at as few as five users. For organizations with 5+ users, and especially for organizations with over 20 users, Vonage provides a better value.
Ooma vs. Vonage: Integrations
Integrations with other software tools your business uses is a critical component to picking the best UCaaS solution for your needs. The table below compares Ooma Office and Vonage Business Communications across applications.
|Software||Ooma Office Integration||VBC Integration|
|Alexa for Business||❌||✔️|
|The Sassy People||❌||✔️|
|Surfly – Business||❌||✔️|
|Verint AI Blueprint||❌||✔️|
|Verint Monet WFO||❌||✔️|
|WIZ AI Talkbots||❌||✔️|
Vonage supports more integrations. Ooma Office is only compatible with Salesforce and Microsoft Dynamics, and only the Pro plan allows these integrations.
Integrations with Microsoft Outlook, Google Workspace, and Salesforce.com are significant differentiators for Vonage.
Ooma vs. Vonage: Customer Support
Which service is more likely to give you a swift response when you have a problem with their software? Here’s a table that answers the question:
|Customer Support Platform||Ooma Office||Vonage Business|
|24/7 Phone Support||✔️||✔️|
|24/7 Live Chat||✔️||✔️|
We call this one a tie. For a relatively simple UCaaS tool, Ooma does quite well with customer service and support. Vonage also added 24/7 support some time ago, making their service more well-rounded.
Ooma vs. Vonage: Platforms Supported
Both Ooma Office and Vonage are accessible on most people’s software platforms. Here’s a table to illustrate where you can access both solutions:
|Platform Supported||Ooma Office||Vonage Business|
You can find mobile apps for Vonage Business Communications on the Google Play Store and the App Store – the same as Ooma Office. Both services also provide desktop apps for Mac and Windows if you’d rather have your calls on your computer.
Ooma vs. Vonage: Call Quality and Reliability
Both Vonage and Ooma have standard quality as they both offer HD calls. Also, various factors affect call quality, including your internet connection.
However, users rate Vonage higher than Ooma regarding call quality and reliability. For one, Vonage has a 99.999 percent uptime SLA. The SLA is a guarantee from Vonage that their reliability is excellent. Ooma has no such guarantee, and users have also reported dropped calls.
For these reasons, Vonage Business Communications comes out on top in this category.
Ooma vs. Vonage: The Final Verdict
After considering how Vonage Business Communications and Ooma Office stack up, here’s what we found out:
- While Ooma Office is cheaper in some use cases, VBC is more cost-effective for teams over five
- Ooma Office suits small businesses, while Vonage is better for larger teams.
- Vonage Business Communications offers many more integrations than Ooma.
- Both Vonage and Ooma provide good customer support and deployment services.
- While Ooma and Vonage have good call quality, Vonage is more reliable and backed by its 99.999 percent SLA.
Our final verdict is that Vonage stacks up better for Brightlio’s customers. Ooma is a solid, reasonably priced option for small teams. Vonage offers more features, a comprehensive array of integrations, and a better SLA, making it the right fit for most customers.
Brightlio Delivers Unified Communications Solutions!
Brightlio is a telecommunications broker. We partner with the best unified communications providers to deliver the ideal solution for your needs and budget.
Additionally, Brightlio offers colocation, connectivity, cloud, and advisory solutions making us a great partner for your technology needs. Contact us today to get started!
If you liked this article, you might also like our comparisons between Vonage and Google Voice, Dialpad and Google Voice, Dialpad and RingCentral, Vonage and RingCentral, and 8×8 and Dialpad.
FAQs About Ooma vs. VONAGE
Is Ooma better than Vonage?
Both Ooma and Vonage are renowned UCaaS tools. However, Vonage edges out Ooma in features and integrations. Because of its simplicity, Ooma is more suitable for small businesses. Conversely, Vonage is better for larger teams and teams that plan to scale up.
Which is better, Ooma or Google Voice?
Ooma offers better customer support and more features than Google Voice. Google Voice costs less, but you’d get value for the extra funds you spend with Ooma.
What are the alternatives to Vonage?
Vonage is one of the best UCaaS solutions, but it has many competitors. Some of them are Nextiva, 8×8, RingCentral, Dialpad, Ooma Office, and magicJack.