Dedicated Internet Access vs Broadband

Dedicated Internet Access vs Broadband: Which is Right for You? 

Internet access is a utility almost as crucial as water and power for most organizations.  Procuring internet services can be confusing, however.  Additionally, price points can vary greatly depending on the type of service quoted. 

One of the questions we get most frequently from our customers is:  What’s the difference between dedicated internet access service and broadband internet service?  This article explains the differences to help you determine which solution is right for your business. 

If you have more questions or are interested in dedicated internet access pricing or broadband pricing, Brightlio can help.  Contact us today.  We would love to hear from you.

What is Dedicated Internet Access? 

Dedicated internet access, also called a DIA, is an internet service where the internet service provider (ISP) provides you with a physical internet connection that other customers do not share. The circuit is, therefore, “dedicated” to you.  This means the traffic and congestion on the network do not impact a dedicated internet connection.  If your neighbor is downloading large files or the service provider’s network is especially busy, this will not affect the performance of your dedicated internet service.   

Additionally, the dedicated internet access provider contractually guarantees the amount of bandwidth you receive (e.g., 100 Mbps, 1 Gbps, 10 Gbps, etc.).  If you purchase a 1 Gbps DIA service, you should always be able to use roughly 1 Gbps.  The DIA service is also symmetrical, meaning traffic can pass in both directions (upload and download) at the contracted rate. 

The performance of the network is guaranteed in the provider’s Service Level Agreement, or SLA.  This ensures that the internet service performs at the level purchased, or the provider has to offer credits or other concessions per the terms of the agreement. 

What is Broadband Internet? 

A broadband internet connection is an internet service where the ISP offers customers a shared connection.  The amount of bandwidth marketed and sold by the provider is the maximum a customer will get with the service.  Unlike the DIA example above, a customer who purchases a 1 Gbps broadband service can expect up to 1 Gbps but should be prepared for incredibly variable speeds depending on network congestion and other factors. 

A 1 Gbps broadband connection may perform significantly below 1 Gbps much of the time.  Broadband performance is also impacted by location, proximity to network hubs, and the number of users on the network in the area, meaning the same service may not be equal for all users. 

Additionally, many broadband services are asymmetrical, meaning downloads are usually faster than uploads.  This is fine for users surfing the web or streaming video but problematic for people looking to push latency-sensitive data to users or applications. 

Dedicated Internet Access vs. Broadband – Which is Right For Your Business? 

It is essential to evaluate your business requirements to determine which service suits your needs.  Here are a few questions you can ask to help you decide: 

How costly is internet downtime? 

If your internet connection were to go down or have intermittent issues, how big of an impact would this have on your business?  If downtime would equal minimal business impact, a broadband service might be a fit for you.  Suppose outages mean a loss of revenue or customer satisfaction. In that case, it may be worth paying more for broadband internet access offering higher uptime and faster resolution of any outages. 

How important is consistent internet performance? 

A broadband connection might meet your needs if you are a small business that relies primarily on email and web browsing.  Suppose you have a more significant number of users on the connection or are running applications susceptible to latency, like unified communications or video conferencing. In that case, a dedicated service will better suit your needs. 

How vital is upload speed? 

You likely need a dedicated service if your business requires you to upload latency-sensitive data to service customers or applications.  If upload performance is not essential to you, broadband might fit you. 

How much do you value support? 

Dedicated internet access providers offer better customer service resources with the contractually agreed-upon response and resolution timeframes.  You will likely have no guaranteed response or resolution timeframes with broadband service.  Expect a similar service that you would get at home with broadband. 

How important is security? 

While cybersecurity is critical for all of us, some businesses are at greater risk than others. A dedicated service is inherently less vulnerable because you are the only customer on the circuit.  If security is critical, reliable service is superior to broadband. 

What is your budget? 

Budget is a major factor when comparing a dedicated internet line vs. shared services. A dedicated internet line costs much more than broadband service.  Here’s a real-world example: 

Brightlio recently quoted a service for a client in Atlanta where a dedicated 1 Gig service was $1,500 per month.  A 1 Gig broadband service was $230 per month.  As this customer was servicing customers on its network, and performance degradation and downtime equal lost revenue, they elected to go with the dedicated service.  They are evaluating a broadband service for a low-cost backup internet connection. 

Dedicated fiber vs. broadband is an even greater price disparity, with fiber being much more expensive. Service pricing varies significantly by location and whether or not providers are already built into your location.  Brightlio will provide pricing for dedicated internet access and broadband at your location.  All we require is an address, and we can turn pricing around for you quickly. 

Do you need a quote for DIA or Broadband?  Brightlio can help! 

Have you decided on which service is right for you?  Do you still need help choosing?  Either way, Brightlio can help! 

Brightlio is a telecommunications broker with access to hundreds of broadband, dedicated internet access, and dedicated fiber providers.  Provide us with the address where you require service, plus the speed you are looking for, and we’ll come back quickly with options that fit your needs.

Additionally, we offer colocation, cloud, and unified communications technologies from our global partners. This allows us to provide your business with a complete technology solution.

There is never a cost for quotes or solution designs.  Let’s start a new project together today!