Need a Business Phone System in Los Angeles? Brightlio can help!
Business phone system technology continues to evolve with improvements in cloud computing technology and more ubiquitous high-speed internet services. Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings are becoming increasingly popular options for Business Phone Systems in Los Angeles. A rich feature set, reliability that parallels traditional telephone systems, and simplified deployment for a distributed workforce are all drivers for increased adoption.
Options for Los Angeles Business Phone Systems
Traditional analog phone systems leveraged a Private Branch Exchange, or PBX, as the control plane of the internal telephone network. The PBX allowed phone system users to communicate with one another, and with the outside world using POTS lines connected to the Public Switched Telephone Network (PSTN). Voice over IP (VoIP) systems convert voice data into a digital signal that can travel across the internet, allowing companies to leverage their data network infrastructure and broadband internet connections for calling.
More and more, customers are leveraging cloud-based communications providers offering Unified Communications, Contact Center and conferencing options. Cloud based communications platforms leverage VoIP-enabled PBXs that managed and maintained by a cloud service provider. The cloud service provider places their systems in multiple geographic locations for closer proximity to the users and redundancy. Many cloud-based business phone system providers have points of presence with major public cloud companies like Amazon, Microsoft, and Google.
Cloud-based business phone systems improve upon the core telephony features of traditional phones systems to include features such as:
- Audio, video and web conferencing
- Encrypted and secure messaging
- Presence, or the ability to see if team members are available or busy
- Mobility (mobile applications that connect mobile phones, laptops, and other devices to the company network)
- Simple and fast deployment
In addition to Unified Communications functionality, many of Brightlio’s customers in Los Angeles add Contact Center as a Service features.
Contact Center as a Service solutions expand the features of unified communications to the customer experience. CCaaS solutions support automatic call distribution in a call center, and interactive voice response (IVR) services. Additionally, CCaaS solutions integrate with customer relationship management systems for call tracking and customer experience monitoring. CCaaS solutions increasingly use artificial intelligence (AI) to improve the customer service experience and answer customer inquiries more quickly and intelligently.
Why Brightlio for Your Business Phone System in Los Angeles?
Brightlio is a Unified Communications as a Service, Contact Center as a Service, and video / audio conferencing provider focused on providing business phone systems in Los Angeles. Our headquarters is in Culver City. We proudly service Greater Southern California market including Los Angeles, Orange County, Riverside, San Diego, Imperial, Ventura, and beyond
We have two decades of experience in the telephony market and partnerships with the leading technology providers in the space like Dialpad, Vonage, RingCentral, and 8×8. If you’re in need of a business phone system in Los Angeles, or elsewhere please contact Brightlio today.