Dialpad vs. Nextiva: Which is the Best UCaaS Platform for Your Company?

There are many UCaaS and VoIP tools in the market today, and they all have their best use cases. At Brightlio, we help our business customers make the optimal choice by comparing unified communications platforms and outlining their strengths and weaknesses. 

Dialpad and Nextiva combine business calling with collaboration and customer communication tools. This comparison examines their plans, integrations, support, and practical fit for different teams.

To help you choose between these two high-ranking UCaaS solutions, we have compared them in different categories: affordability, integrations, platforms supported, customer support, and call quality. Continue reading to find out our final verdict on what tool would suit your business needs better. 

Dialpad Overview

Dialpad is a cloud-based communication platform providing businesses with a unified voice, video, and messaging solution. The company was founded in 2012 by Craig Walker. Their headquarters is in San Francisco, California.

Dialpad’s current product lineup includes Connect for business communications, Support for customer service, and Sell for sales teams. Connect brings calling and collaboration together across desktop and mobile devices.

Dialpad is scalable, making it ideal for businesses of all sizes. You can also integrate the solution with other popular software such as Zendesk, Google Workspace, and Salesforce, making it easy to merge existing workflows.

Nextiva Overview

Nextiva is a cloud-based communications provider offering a range of communication solutions. Founded in 2006 by Thomas Gorny, the company’s headquarters is in Scottsdale, Arizona.  

Nextiva provides business phone and customer-experience software, with Core, Engage, and Scale for small businesses and separate contact-center offerings. Features and add-ons vary by plan.

Nextiva supports CRM connections, including Salesforce and HubSpot, through paid integrations. Confirm the supported product, CRM edition, and integration fee before selecting a plan.

Dialpad vs. Nextiva: Comparing Plans and Pricing

Dialpad Plans and Pricing

Three plans are offered by Dialpad: Standard, Pro, and Enterprise. We’ve outlined each plan’s cost and features below. 

Dialpad Standard

The Standard plan costs $15/user per month (annual billing) or $23/user per month (monthly billing). Here are some basic features subscribers get: 

• Unlimited calling 
• Google Workspace and Microsoft 365 integrations 
• SMS and MMS 
• Unlimited number of video meetings 
• Ai-supported call and voicemail transcriptions
• Web and chat support

Dialpad Pro

At $25/user per month (annual billing) or $35/user per month (monthly billing), the Pro plan offers everything in Standard, plus the following:

• Local phone number support in more than 70 countries
• 25 ring groups 
• Additional integrations (Salesforce, Zendesk, Zoho, and more) 
• Global SMS capabilities 
• 24/7 live agent support 

Dialpad Enterprise

Dialpad’s highest pricing tier allows users to obtain a quote based on their business needs. Here’s how the plan improves on Standard and Pro: 

• 100% uptime 
• Unlimited ring groups
• More integrations with SSO providers such as Okta and OneLogin 
• Unlimited office locations 
• Priority live agent support 

Nextiva Plans and Pricing

Nextiva’s current small-business plans are Core, Engage, and Scale. The official pricing page lists these annual starting rates:

Plan	Starting Price Per User/Month	SMS Messages Per User/Month
Core	$15	100
Engage	$25	500
Scale	$75	Unlimited

Annual pricing applies to eligible new small-business customers with 1–100 employees and a minimum 12-month paid agreement. Taxes, regulatory charges, add-ons, and usage fees can increase the total. Confirm monthly billing and volume pricing in your quote.

Nextiva Core

Core includes business calling, video meetings, team messaging, call routing, and screen sharing. It suits teams that need everyday communications. Online fax, call recording, and customer-facing website chat require add-ons.

Nextiva Engage

Engage adds call recording, online fax, customer-to-team messaging, website chat and chatbot tools, advanced reporting, and up to 2,000 toll-free minutes. It suits teams handling more customer conversations.

Nextiva Scale

Scale adds contact-center capabilities, skills-based routing, AI transcription and summaries, journey orchestration, and up to 10,000 toll-free minutes. Compare its scope with contact-center products when advanced routing and agent supervision are priorities.

CRM integrations and XBert AI Receptionist cost extra. See Nextiva’s plan and add-on breakdown. Essential, Professional, and Premium are separate contact-center offerings; they are not the small-business plan lineup.

Dialpad vs. Nextiva: Cost-Effectiveness and Affordability

Nextiva Core starts at $15 per user/month with annual billing, so the old claim that Dialpad’s $15 annual entry plan costs less no longer holds. Compare equivalent billing terms and the features each employee needs before selecting a provider.

For an accurate budget, request itemized quotes covering licenses, CRM connections, call recording, messaging usage, support, and contract terms. Test your main calling workflows during a demo. A lower base rate offers limited value if essential functions require additional products or paid add-ons.

Dialpad vs. Nextiva: Integrations

Which tool presents a better chance to operate multiple solutions simultaneously? The table below answers the question by showing what tools you can integrate with Dialpad and Nextiva. 

Software	Dialpad Integration	Nextiva Integration
AbacusLaw	❌	✔️
Act!	❌	✔️
Active Directory	✔️	✔️
Agency Matrix	❌	✔️
Airtable	✔️	❌
Amazon Alexa	✔️	❌
Auguech	❌	✔️
AutoReach	✔️	❌
AVANSER	✔️	❌
Azure	✔️	❌
Basecamp	✔️	❌
Bitrix	❌	✔️
Bubble	✔️	❌
Bullhorn	❌	✔️
Call AI by mindtickle	✔️	❌
Chorus.ai	✔️	❌
ClickPoint	❌	✔️
Clio	✔️	❌
Cloze	✔️	❌
ConnectWise	❌	✔️
Convin	✔️	❌
Copper	✔️	❌
DataGrail	✔️	❌
Desktop.com	✔️	❌
Domo	✔️	❌
Easyflow	✔️	❌
Enthu.ai	✔️	❌
Five9	❌	✔️
Forethought Agatha	✔️	❌
Front	✔️	❌
Goldmine	❌	✔️
Gong	✔️	❌
Google Workspace	✔️	✔️
HappyFox	✔️	❌
Headset Advisor	✔️	❌
Helpwise	✔️	❌
Hubspot	✔️	✔️
Integrately	✔️	❌
iSmartRecruit	✔️	❌
Intercom	✔️	❌
Jiminny	✔️	❌
Kizen	✔️	❌
Kustomer	✔️	❌
LawGro	✔️	❌
Liine	❌	✔️
LinkedIn	✔️	❌
Lotus Notes	❌	✔️
Make	✔️	❌
Microsoft 365	✔️	✔️
Microsoft Dynamics	✔️	✔️
Miro	✔️	❌
Mixmax	✔️	❌
Okta	✔️	❌
OneLogin	✔️	❌
Oracle Sales Cloud	❌	✔️
Outreach	✔️	❌
Netsuite	❌	✔️
People.ai	✔️	❌
Pipedrive	✔️	❌
PlayvoX QM	✔️	❌
Playvox WFM	✔️	❌
Prodoscore	✔️	❌
Recruitly	✔️	❌
RedSky	✔️	❌
Rippling	✔️	❌
Salesforce	✔️	✔️
Salesmate	✔️	❌
SalesStreamliner	❌	✔️
ServiceNow	✔️	✔️
SimpleTexting	✔️	❌
Slack	✔️	❌
SugarCRM	❌	✔️
Tenfold	❌	✔️
Theta Lake	✔️	❌
Tray.io	✔️	❌
VipeCloud	✔️	❌
Wingman	✔️	❌
Workbooks	❌	✔️
Wufoo	✔️	❌
Zapier	✔️	❌
Zendesk	✔️	✔️
Zoho	✔️	✔️
Zoom	✔️	❌

Integrations: The Verdict

Dialpad is one of the VoIP solutions with the most integration partners. They come out on top in this category. Nextiva is compatible with some primary CRM software, such as Salesforce and Zendesk. It also incorporates Netsuite and Act!, which Dialpad does not have.  

However, Dialpad has a wider integration reach. From the solution’s base plan, the integration possibilities increase substantially to include more CRM integrations and SSO providers. So, even across plans, Dialpad has a more robust integration framework than Nextiva. 

Dialpad vs. Nextiva: Platforms Supported

How well do Dialpad and Nextiva deploy their services? Here’s a table that shows what platforms you can access both solutions: 

Platforms Supported	Dialpad	Nextiva
Android	✔️	✔️
iOS	✔️	✔️
Mac	✔️	✔️
Web-based	✔️	✔️
Windows	✔️	✔️

Dialpad is hosted on all essential operating systems, and they even have a web app. In the same way, Nextiva has Android and iOS apps in addition to its NextivaOne App for PC. So, if you use either business communication tool, accessibility won’t be a problem. 

Dialpad vs. Nextiva: Customer Support

Both providers offer live support chat and online help resources. Their support coverage differs by plan:

Support	Dialpad	Nextiva
Chat	Standard: 24/5; Pro and Enterprise: 24/7	24/7
Phone	Pro and Enterprise: 24/7	24/7
Self-Service Help	Online Help Center	Online Help Center

Dialpad’s support overview specifies the tier differences. Nextiva lists round-the-clock phone, email, and chat support across its plans. Support availability therefore does not justify the previous blanket verdict in Dialpad’s favor.

Dialpad vs. Nextiva: Call Quality and Reliability

Nextiva and Dialpad provide their customers with HD voice-quality calling, so both tools deliver excellent call quality. As for reliability, Dialpad promises 100% uptime for Enterprise subscribers, while Nextiva promises 99.999% for all its plans. 

Nonetheless, internet connectivity is an essential factor in ensuring VoIP call quality. In this regard, you can test different internet connectivity options for your business. Particularly, SD-WAN and UCaaS solutions work well together. 

Dialpad vs. Nextiva: The Final Verdict

Choose the platform around your calling workflows, integrations, support requirements, and total quoted cost. The obsolete Nextiva pricing bands and the claim that it lacks live support chat do not support a current purchasing decision.

Dialpad Connect is worth evaluating when built-in call transcription, summaries, and day-to-day team communications are priorities. Nextiva offers a progression from Core to Engage and Scale for teams with expanding customer-service requirements. Advanced contact-center needs deserve a separate comparison with Dialpad Support or Sell.

Before committing, ask each provider to demonstrate your CRM workflow, number porting, call routing, and reporting. Have the quote identify included features, paid extras, contract length, and support coverage.

Brightlio Delivers Business Communications  

As a Dialpad partner and telecommunications broker, Brightlio can get you great deals on Dialpad’s solutions, including UCaaS to CCaaS. We also partner with other unified communications and contact center companies, such as Vonage, to provide our clients with the best options. 

Aside from UCaaS, Brightlio offers technology solutions, including internet connectivity, cloud, colocation, and advisory services. Contact us today to learn more about how we can help improve your business communications. 

If you liked this article, we think you’ll also like our other UCaaS comparisons: 

• Vonage vs. Nextiva
• Ooma vs. Vonage 
• Dialpad vs. Ringcentral 
• Dialpad vs. Google Voice
• 8×8 vs. Vonage 
• Vonage vs. RingCentral

FAQs About Dialpad vs. Nextiva

Is Dialpad a good product? 

Dialpad is one of the most popular business communication tools globally. The UCaaS solution uses AI to foster great calling, meeting, and messaging features. Dialpad has simple features that work well for small and large businesses, making it easily scalable. The tool has great integration options with various CRM and contact center solutions. 

Can you text on Nextiva?

Yes. Nextiva’s small-business plans include SMS, with different allowances by tier. Confirm messaging registration requirements, supported message types, and any additional charges before using a business number for customer texting.

Are there any great Dialpad alternatives? 

Dialpad is a highly respected VoIP software, and as such, it is regularly compared to other popular solutions. These solutions include Vonage, RingCentral, Nextiva, Zoom, 8×8, Ooma, and Zoom.