Brightlio Blog

Brightlio is a telecommunications broker.  A telecommunications broker, also called a telecom broker or telecom agent, is an independent consultant that assists clients with their telecommunications and technology procurement needs.

Telecom brokers partner with a network of providers to offer their customers a diverse set of telecommunications solutions and price points.

Why Partner with a Telecom Broker?

Why should you partner with a telecommunications broker like Brightlio? Here are our top 13 reasons:

1. We save you money

Telecommunications brokers are professional negotiators.  We work hard to protect our clients’ money.  We have relationships with hundreds of providers, so we see pricing for telecom solutions daily, and understand the price points by bandwidth, product offering, and market. 

Telecom brokers use our expertise, knowledge, and relationships to save you money.

2. We know the marketplace

Telecom brokers work with dozens of vendors, and sometimes hundreds of vendor partners.  If you are opening an office in a new geographic location where you may not have vendor relationships, we likely have a partner in the region that delivers outstanding service.

Additionally, we train on the latest technologies and learn about new products, services, sales and promotions.  We use this knowledge to provide our customers with the best products and services for their needs and location.

3. We save you time

It takes a lot of time to solicit quotes for network connectivity, colocation, and voice services.  Rather than searching for multiple quotes yourself, telecommunications brokers gather your requirements and come back with solutions tailored to your needs. This process delivers the best value for your business while saving you time and hassle.

After purchase, most agents typically work hard to make sure services are delivered to your satisfaction. This level of support means you also get complimentary project management from our team.

4. We provide you with options

Telecom brokers partner with hundreds of providers globally, and have access to almost every carrier. Whether you need internet services, unified communications solutions, cloud based solutions, or more, we leverage our agent channel for your benefit. We will deliver multiple options for you to choose from based on your needs and budget.

5. We are provider neutral

Telecom brokers are not tied to a specific vendor. This allows us to provide unbiased advice about the pros and cons of competitive service offerings. We will provide you with an honest opinion on which service is the best fit for your needs.

6. We simplify contract management

Telecom contract management is one of the most annoying and burdensome tasks in the telecom industry.  We take on the job as your telecom agents, helping you manage and negotiate your contracts delivering better services for lower prices.  We can also help you simplify invoicing. Combined, these services allow you to spend less time managing contracts while offering meaningful cost savings.

7. We help with renewals

When it’s service renewal time, most customers let the contract roll over and continue to pay the same rate for the same service or incur cost increases outlined in the fine print.  Telecom brokers evaluate our customers’ contracts before they renew to save money or negotiate increases in bandwidth for the same price.

8. We offer more than just “telecom”

Telecom is often synonymous with phone service.  A good telecom broker also functions as a colocation broker, a broker for a breadth of internet connectivity solutions, and a broker for other services like SD-WAN, unified communications, contact centers, conferencing, and collaboration technology.  Telecom brokers can add value and save money across your IT stack.

9. We strive to build lasting partnerships

Our telecom services here are not “one and done.”  Telecom brokers are here to help you with your IT needs for years to come. Brightlio prides itself on building meaningful relationships through years of mutually shared success with our clients.

10. We provide you a single point of contact

Working with a telecom brokerage means you have a single point of contact for all your telecom needs. This simplifies communication and ensures that any concerns, changes, or requests you may have are managed efficiently. You no longer have to juggle carrier reps from different service providers or navigate through their various departments. Your telco broker understands your business and can quickly address your needs.

11. We fix problems with your providers

With a telcom agent, you don’t have to handle disputes or service issues alone. Brokers have strong relationships with service providers and understand the necessary channels to expedite problem resolution. We step in on your behalf, voicing your concerns and ensuring that any service or billing issues are addressed promptly.

12. We are experts are risk management

A telecom broker is instrumental in identifying potential future risks related to telecom services. By leveraging our industry knowledge and experience, you foresee challenges and create contingency plans to ensure uninterrupted service. This proactive approach to risk management can save your business from unexpected issues that could impact your bottom line.

13. Our services are free to you

Telecom brokers are paid commissions by the service providers.  These commissions do not inflate the cost of your service.  The benefits the customer receives from our services are a free value add for our customers.

Brightlio – Your Telecommunications Broker

The Brightlio team has decades of technology and industry experience and a broad network of global partners.  Our services include unified communications, colocation, network connectivity, SD-WAN, data center consulting, and cloud services.

We believe in the value of partnership and building trust through mutually shared success.  We are problem solvers.  We’ll find solutions to even your toughest telecommunications challenges.  Plus, we respect the value of your time, meaning you will get the answers you need to make an informed decision quickly.

It would be our privilege to serve as your telecommunications broker.  Contact Brightlio today to get started on your next telecommunications initiative!

Frequently Asked Questions

How can telecom agents help my business?

Telecom agents can help your business navigate through various telecom options, negotiate cost-effective deals, manage implementation, and provide ongoing support.

Will a telecom broker keep my business up-to-date with the latest technology?

Yes, part of the role of an agent is to stay informed by training on the latest technologies, ensuring your business has access to the most advanced and efficient solutions.

What kind of support can I expect from a telecom broker?

A telecom broker provides pricing, handling service issues, facilitating changes, and providing valuable advice to align your telecom services with your business needs. We also help get your services on one bill.

What is an agent channel in telecom?

The agent channel refers to telecom agents or brokers who act as intermediaries between companies and telecom providers. The agent is typically carrier neutral. This means the sell services from numerous carriers and data center providers.