8×8 vs. Dialpad: Choosing the Right UCaaS Platform

Introduction

8×8 and Dialpad are cloud communications platforms for business calling, messaging, video meetings, customer engagement, and contact center workflows. Dialpad emphasizes transparent entry pricing and built-in conversational AI, while 8×8 emphasizes global communications, configurable product combinations, and customer experience tools.

This comparison evaluates current products, pricing, integrations, supported platforms, customer support, and reliability. The right choice depends on your user count, calling countries, contact center requirements, integrations, service commitments, and total contract cost.

Dialpad Rundown

Dialpad provides business communications, customer support, sales, and AI-agent products on one cloud platform. Dialpad Connect combines calling, messaging, meetings, voicemail, administration, and analytics across desktop, browser, and mobile applications.

Dialpad’s current portfolio includes Dialpad Connect for unified communications, Dialpad Support for customer service teams, Dialpad Sell for sales workflows, and Dialpad AI Agents for automated voice and digital interactions. Native AI features include real-time transcription, summaries, action items, coaching, and analytics, with availability depending on the selected product and tier.

8×8 Rundown

8×8 provides unified communications, customer experience, contact center, and communications API products. Its current portfolio centers on 8×8 Work for employee communications, 8×8 Engage for customer-facing teams outside the formal contact center, 8×8 Contact Center, Communications APIs, and 8×8 for Microsoft Teams.

8×8’s current product page emphasizes mix-and-match packaging rather than the former public X2, X4, X6, X7, and X8 price ladder. Capabilities include voice, meetings, messaging, queue management, analytics, AI-assisted workflows, global coverage, integrations, and omnichannel contact center tools.

8×8 vs. Dialpad: Pricing and Service Tiers

Pricing checked in September 2026. Confirm taxes, fees, contract length, included usage, implementation, hardware, support, and add-ons before purchasing.

Dialpad Plans and Pricing

Dialpad publishes three Connect tiers on its current pricing page:

Plan	Published Price	Selected Capabilities
Standard	$15 per user/month with annual billing; $27 with monthly billing	HD calling and meetings, messaging, real-time transcripts, call summaries, and 24/5 web and chat support
Pro	$25 per user/month with annual billing; $35 with monthly billing	Standard features plus supported CRM integrations, multi-office management, and 24/7 support with phone access
Enterprise	Custom quote	Pro features plus single sign-on, expanded user controls, unlimited office locations, and enterprise service commitments

Dialpad advertises a 14-day Connect trial. Its public pricing card currently describes Enterprise with 99.9% uptime. Request written confirmation of included AI functions, meetings, messaging, phone numbers, integrations, support, and service-level terms.

8×8 Plans and Pricing

8×8 no longer publishes the fixed X2, X4, X6, X7, and X8 prices previously listed in this article. Its U.S. site now uses quote-based, mix-and-match packaging across the following products:

Product	Primary Use	Selected Capabilities
8×8 Work	Unified communications	Calling, meetings, messaging, receptionist tools, analytics, global coverage, and integrations
8×8 Engage	Customer-facing teams outside the contact center	Advanced queues, conversational intelligence, communications, team-lead analytics, and global coverage
8×8 Contact Center	Formal customer service operations	Omnichannel routing, agent and supervisor workspaces, analytics, AI-enabled self-service, workforce engagement, and secure payments
Communications APIs	Programmable communications	SMS, messaging, voice, video, authentication, and fraud-related capabilities
8×8 for Microsoft Teams	Teams-based calling and contact center workflows	8×8 communications capabilities integrated with Microsoft Teams

Organizations must request an 8×8 quote. This makes direct price comparison impossible without matching the same users, countries, products, integrations, contact center capabilities, support package, and contract term.

8×8 vs. Dialpad: Cost-Effectiveness

Dialpad has the advantage for pricing transparency. Its published Standard plan starts at $15 per user/month with annual billing, which gives small and midsize buyers a clear baseline. Pro costs $25 with annual billing, while Enterprise requires a quote.

8×8 may be cost-effective when its mix-and-match packaging closely fits a combined UCaaS, customer experience, contact center, or international deployment. Its public U.S. site does not provide comparable per-user prices, so the earlier conclusion that Dialpad is automatically cheaper is no longer supportable. Compare written quotes that include every required feature and fee.

8×8 vs. Dialpad: Integrations

Both platforms integrate with major CRM, productivity, customer service, identity, and workflow products. Integration availability can depend on the purchased product, tier, third-party license, region, and configuration, so a static checklist quickly becomes unreliable.

Integration Area	Dialpad Examples	8×8 Examples
CRM	Salesforce, HubSpot, Microsoft Dynamics 365	Salesforce, HubSpot, Microsoft Dynamics 365, NetSuite
Customer Service	Zendesk, ServiceNow	Zendesk, ServiceNow
Productivity and Collaboration	Google Workspace, Microsoft 365, Microsoft Teams	Google Workspace, Microsoft Teams
Identity	Okta and supported SSO providers	Okta and supported identity integrations
Custom Development	APIs, webhooks, and marketplace apps	Integration SDK, APIs, and native integrations

Dialpad maintains an App Marketplace across Connect, Meetings, Support, and Sell. Dialpad Pro includes key CRM integrations, while Standard focuses on core communications and productivity connections.

8×8’s current integration documentation highlights native connections with Salesforce, Dynamics 365, Zendesk, ServiceNow, NetSuite, HubSpot, and Microsoft Teams, plus an Integration SDK. Neither provider wins universally; verify the exact workflow, screen-pop, logging, routing, analytics, and data-sync behavior you need.

8×8 vs. Dialpad: Supported Platforms

Both providers support desktop, browser, and mobile work. Their applications cover Windows, macOS, iOS, and Android, while browser access supports users who cannot install a desktop client.

Platform	Dialpad	8×8
Android	Supported	Supported
iOS	Supported	Supported
macOS	Supported	Supported
Web Browser	Supported	Supported
Windows	Supported	Supported

Platform availability alone rarely decides this comparison. Test headset compatibility, mobile calling behavior, browser restrictions, desk phones, virtual desktop environments, accessibility, and administrative deployment tools during a pilot.

8×8 vs. Dialpad: Customer Support

Dialpad’s published support policy gives Standard customers 24/5 web and chat assistance. Pro and Enterprise customers receive 24/7 coverage and phone support. Dialpad maintains a Help Center for user and administrator documentation.

8×8 provides a support portal, product documentation, service-status information, training, community resources, and contracted support services. Availability, response targets, contact channels, and escalation paths depend on the customer’s region and support agreement.

Do not rank support from channel names alone. Compare onboarding, number porting, administrator training, service hours, severity definitions, response and restoration targets, escalation procedures, dedicated account coverage, and premium-support fees in writing.

8×8 vs. Dialpad: Call Quality and Dependability

Call quality depends on bandwidth, latency, jitter, packet loss, Wi-Fi conditions, endpoints, and local network configuration. A properly sized dedicated or broadband connection, Quality of Service, failover, and SD-WAN can improve performance for both platforms.

8×8 publishes an end-to-end 99.999% uptime SLA that covers uptime and call quality for eligible services. Dialpad’s current public Connect pricing card describes Enterprise with 99.9% uptime. The previous article’s 100% Dialpad claim no longer matches the current pricing page.

At exactly 99.999% availability, the mathematical maximum is about 5.3 minutes of downtime per 365-day year, not 8.76 hours. Actual SLA coverage depends on the product, contract, exclusions, measurement method, claim process, and service credits. Review the agreement attached to each quote and run a network-readiness test and pilot.

Dialpad vs. 8×8: The Final Verdict

Dialpad is the stronger starting point for organizations that value transparent entry pricing, native transcription and summaries, and a straightforward path from Standard to Pro. Standard starts at $15 per user/month with annual billing, and Pro starts at $25.

8×8 is the stronger candidate for organizations that want to combine global unified communications, customer-facing queue and intelligence tools, a formal contact center, communications APIs, or Microsoft Teams integration under one provider. Its current quote-based packaging can be tailored, but it prevents an honest price comparison without a written proposal.

Neither platform wins every requirement. Compare equivalent users, countries, numbers, SMS usage, meetings, integrations, contact center functions, AI capabilities, support, implementation, service commitments, taxes, fees, and contract terms. Run a pilot with representative offices and remote users before deciding.

How Can Brightlio Assist?

With years of experience in telecommunications and UCaaS, Brightlio is a broker for your business communication needs. We partner with the best service providers in the UCaaS and VoIP space to bring our clients the best deals. 

Additionally, Brightlio offers SD-WAN, colocation, network connectivity, and cloud solutions to improve your business technology. To learn more about our services, get in touch with us today!

If you found this article helpful, you might also want to check out some of our other comparisons:

• Google Voice vs. Dialpad
• Dialpad vs. RingCentral
• Vonage vs. RingCentral
• Vonage vs. Google Voice
• Vonage vs. Nextiva
• Dialpad vs. Nextiva
• Ooma vs. Vonage
• 8×8 vs. RingCentral
• 8×8 vs. Vonage

FAQs

What Are 8×8 and Dialpad?

8×8 and Dialpad are cloud communications providers. Both offer unified communications and contact center products that support business calling, messaging, meetings, administration, analytics, and integrations.

How Do 8×8 and Dialpad Handle Calling and Messaging?

Dialpad Connect combines calls, business messaging, meetings, voicemail, transcription, summaries, and administration. 8×8 Work combines calling, meetings, messaging, global coverage, receptionist capabilities, system analytics, and integrations. Included destinations and messaging allowances depend on the quote and region.

Do These Platforms Offer Video Conferencing?

Yes. Both platforms support video meetings and screen sharing. Confirm participant limits, recording, storage, webinar requirements, room systems, and external guest controls for the specific plan under review.

Do Both Providers Offer Contact Center Platforms?

Yes. 8×8 Contact Center provides omnichannel routing, agent and supervisor workspaces, analytics, AI-enabled self-service, workforce engagement, and secure payment capabilities. Dialpad Support provides AI-assisted customer service workflows, routing, digital channels, analytics, coaching, and workforce features depending on the package.

How Does Pricing Compare?

Dialpad publishes Connect pricing: Standard costs $15 per user/month with annual billing or $27 monthly, and Pro costs $25 annually or $35 monthly. Enterprise requires a quote. 8×8 uses quote-based pricing for Work, Engage, Contact Center, Communications APIs, and Teams solutions, so buyers need matched written quotes for a valid comparison.

Which Is Better for a Multisite Phone System?

Both can support multiple sites. Dialpad Pro adds multi-office management, while 8×8 positions Work and Engage for global coverage and connected customer-facing teams. Compare number availability, emergency calling, porting, local regulations, central administration, survivability, and support in every required country.

Do 8×8 and Dialpad Support Screen Sharing and Web Conferencing?

Yes. Both platforms support online meetings and screen sharing. Available recording, transcription, summaries, analytics, storage, and meeting controls depend on the selected product and tier.

How Do These Platforms Handle Security and Call Analytics?

Both providers publish security and compliance materials and offer administrative controls, encryption, monitoring, and analytics across supported products. Buyers should map identity, retention, recording, encryption, data residency, compliance evidence, and analytics requirements to the exact product and region rather than assuming every control applies universally.