Looking for a Cloud PBX in San Diego? Brightlio has you covered!
Cloud PBX’s, Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS) offerings are becoming increasingly popular. A rich feature set, 99.999% reliability, and simplified deployment for a distributed workforce are all drivers for increased adoption.
Customers looking for a business phone system in San Diego should look closely at cloud PBX, UCaaS, and CCaaS systems for their next cloud communications platform. If you’re exploring options, Brightlio is here to help.
Cloud PBX vs. UCaaS – What’s the difference?
A Private Branch Exchange, or PBX, is the control plane of an internal telephone network. It allows phone system users to communicate with one another and the outside world over the Public Switched Telephone Network (PSTN). While traditional business phone systems are analog and use POTS lines, the latest technology uses Voice over IP (VoIP), delivering voice communications over Internet Protocol.
A cloud PBX is a VoIP-enabled PBX, with the control plane moved from the customer premise to a provider’s cloud. Typically, cloud PBX providers will have the VoIP PBX in multiple colocation facilities for redundancy and lower latency. This is a significant advantage over traditional on-premise systems where redundancy is delivered at a high cost. A cloud PBX is also referred to as a hosted PBX.
Unified Communications as a Service (UCaaS) adds to the core telephony features of the cloud communication platform with additional functions. These include:
- Audio, video, and web conferencing
- Secure and encrypted unified messaging and instant messaging
- Presence (see if colleagues are available, busy, in a meeting, and more)
- Mobility options (mobile apps that ring through to mobile phones and other devices)
In addition to UCaaS functionality, many of Brightlio’s customers in San Diego elect to include Contact Center as a Service (CCaaS) features.
CCaaS solutions add to the features of UCaaS to improve the customer experience. They support automatic call distribution and interactive voice response (IVR) services in a call center. CCaaS solutions integrate with customer CRM systems like Salesforce, Zendesk, Zoho, HubSpot and more for call tracking and customer experience monitoring. CCaaS solutions are increasingly leveraging artificial intelligence for improved customer outcomes.
Brightlio is a cloud PBX, Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS) provider focused on providing business phone systems in San Diego. We have two decades of experience in the telephony market and offer our clients with best of breed solutions from UCaaS and VoIP provider services in San Diego. Brightlio partners with industry-leading UCaaS providers like Vonage, 8×8, and DialPad.
If you need a cloud PBX in San Diego, contact Brightlio today.