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Nine Reasons to Choose Dialpad

Dialpad is reimagining business communications with Ai-powered voice, meeting, messaging, and contact center solutions. Why are so many companies choosing Dialpad? We'll review nine reasons Dialpad should be your CCaaS and
UCaaS provider.

Dialpad is a Complete Business Communications and Customer Engagement Platform

Dialpad is the ultimate tool for business communications. With voice, contact center, messaging, meetings, virtual agents, and sales outreach tools integrated into a single solution, Dialpad is a complete communications platform.

Plus, Dialpad works from your mobile phone via the mobile app, your computer via the desktop app, on any browser, or a compatible desktop handset. This flexibility allows your team to communicate and collaborate from anywhere.


Dialpad is the Leader in Ai

Dialpad is the leader in Artificial Intelligence (Ai) in business communications. Ai technology is native to Dialpad's contact center, voice, messaging, meetings, sales, self-service, and customer intelligence platforms.

Customers using Dialpad's Ai Contact Center lower their average speed to answer by 23%, see a 200% increase in agent productivity, and reduce call abandon rates by 20%.


Dialpad's Transcription Engine is Incredible

Dialpad includes an Ai-powered transcription engine that transcribes conference calls, video meetings, and voicemails in real time. Attendees can receive a convenient recap after calls conclude. Dialpad Ai can even detect action items (e.g., "I'll email you tomorrow") so your team can stay on top of action items without taking notes.

Live sentiment analysis tracks positive and negative customer sentiment during calls. Sentiment analysis lets supervisors monitor active calls and assist when needed improving customer satisfaction and first-call resolution. Finally, Dialpad includes robust compliance measures that allow for the automatic disabling of recording for highly regulated industries like finance, healthcare, and education.

Dialpad Improves Collaboration

Dialpad Ai Meetings connects teams worldwide with single-click video and audio conferencing. Click straight from your browser or the app without downloads or PINs. Screen sharing, whiteboarding, and file collaboration are native features of Ai Meetings. All of this is delivered with the highest quality voice and video.

Dialpad Ai Meetings works with your applications. Schedule meetings from Microsoft 365 or Google Calendar and log activities in CRMs, including Salesforce.


Dialpad Offers the Best Reliability with a 100% Uptime SLA

Dialpad offers a 100% uptime Service Level Agreement (SLA) for Enterprise Plan customers. With a highly available multi-tenant architecture and geographic redundancy, scheduled maintenance or downtime no longer interrupt your business communications.

The 100% uptime SLA is offered to both CCaaS and UCaaS customers, making it a perfect fit for clients that demand the highest reliability in business communications.

Dialpad Offers a Wealth of Technology Integrations

Dialpad delivers seamless communications between their UCaaS and CCaaS platforms and over 75 of your favorite business applications. These integrations allow you to maximize your technology investment, increase productivity, and improve the customer experience.

Popular Dialpad integrations include Salesforce, Zendesk, Okta, Google Workspace, Microsoft 365, Microsoft Teams, Slack, ServiceNow, Zapier, and more.

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Dialpad is Budget Friendly

Dialpad's Standard Plan starts at only $15 per user per month. Standard includes:

  • Unlimited calling
  • SMS & MMS
  • Ai-powered call and voicemail transcription
  • Microsoft 365 and Google Workspace integrations
  • Unlimited video meetings
  • Web and chat support

Customers that need support in 70+ customers, CRM integrations, and live agent 24/7 support can upgrade to Dialpad Pro for only $25 per user per month.

Dialpad Ai Sales Will Help You Close Deals

Dialpad Ai Sales keeps your sales team ahead of competitors by providing sellers with the real-time information they need to win new business. Objection handling, live recommendations, and scripts are native to the platform. Coaching is easy with QA scorecards, sentiment analysis, and in-call features like listen, barge, and takeover. Best of all, Ai Sales features can live natively in your CRM.

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Dialpad Offers Built-In Analytics

Dialpad's UCaaS and CCaaS platforms include built-in analytics. Dashboards include metrics like active calls, average speed to answer, agent availability, and more. A leaderboard tracks call volume and sentiment. IVR analytics allow you to customize call routing to optimize the customer experience continually.


Our customers love us! Find out why.