Increase Agent Productivity 200% and Achieve 100% Uptime with Dialpad & Brightlio
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Nine Reasons to Choose Dialpad
Dialpad is reimagining business communications with Ai-powered voice, meeting, messaging, and contact center solutions. Why are so many companies choosing Dialpad? We'll review nine reasons Dialpad should be your CCaaS and
UCaaS provider.
Dialpad is a Complete Business Communications and Customer Engagement Platform
Dialpad is the ultimate tool for business communications. With voice, contact center, messaging, meetings, virtual agents, and sales outreach tools integrated into a single solution, Dialpad is a complete communications platform.
Plus, Dialpad works from your mobile phone via the mobile app, your computer via the desktop app, on any browser, or a compatible desktop handset. This flexibility allows your team to communicate and collaborate from anywhere.
Dialpad is the Leader in Ai
Dialpad is the leader in Artificial Intelligence (Ai) in business communications. Ai technology is native to Dialpad's contact center, voice, messaging, meetings, sales, self-service, and customer intelligence platforms.
Customers using Dialpad's Ai Contact Center lower their average speed to answer by 23%, see a 200% increase in agent productivity, and reduce call abandon rates by 20%.
Dialpad's Transcription Engine is Incredible
Dialpad includes an Ai-powered transcription engine that transcribes conference calls, video meetings, and voicemails in real time. Attendees can receive a convenient recap after calls conclude. Dialpad Ai can even detect action items (e.g., "I'll email you tomorrow") so your team can stay on top of action items without taking notes.
Live sentiment analysis tracks positive and negative customer sentiment during calls. Sentiment analysis lets supervisors monitor active calls and assist when needed improving customer satisfaction and first-call resolution. Finally, Dialpad includes robust compliance measures that allow for the automatic disabling of recording for highly regulated industries like finance, healthcare, and education.
Dialpad Improves Collaboration
Dialpad Ai Meetings connects teams worldwide with single-click video and audio conferencing. Click straight from your browser or the app without downloads or PINs. Screen sharing, whiteboarding, and file collaboration are native features of Ai Meetings. All of this is delivered with the highest quality voice and video.
Dialpad Ai Meetings works with your applications. Schedule meetings from Microsoft 365 or Google Calendar and log activities in CRMs, including Salesforce.
Dialpad Offers the Best Reliability with a 100% Uptime SLA
Dialpad offers a 100% uptime Service Level Agreement (SLA) for Enterprise Plan customers. With a highly available multi-tenant architecture and geographic redundancy, scheduled maintenance or downtime no longer interrupt your business communications.
The 100% uptime SLA is offered to both CCaaS and UCaaS customers, making it a perfect fit for clients that demand the highest reliability in business communications.
Dialpad Offers a Wealth of Technology Integrations
Dialpad delivers seamless communications between their UCaaS and CCaaS platforms and over 75 of your favorite business applications. These integrations allow you to maximize your technology investment, increase productivity, and improve the customer experience.
Popular Dialpad integrations include Salesforce, Zendesk, Okta, Google Workspace, Microsoft 365, Microsoft Teams, Slack, ServiceNow, Zapier, and more.
Dialpad is Budget Friendly
Dialpad's Standard Plan starts at only $15 per user per month. Standard includes:
- Unlimited calling
- SMS & MMS
- Ai-powered call and voicemail transcription
- Microsoft 365 and Google Workspace integrations
- Unlimited video meetings
- Web and chat support
Customers that need support in 70+ customers, CRM integrations, and live agent 24/7 support can upgrade to Dialpad Pro for only $25 per user per month.
Dialpad Ai Sales Will Help You Close Deals
Dialpad Ai Sales keeps your sales team ahead of competitors by providing sellers with the real-time information they need to win new business. Objection handling, live recommendations, and scripts are native to the platform. Coaching is easy with QA scorecards, sentiment analysis, and in-call features like listen, barge, and takeover. Best of all, Ai Sales features can live natively in your CRM.
Dialpad Offers Built-In Analytics
Dialpad's UCaaS and CCaaS platforms include built-in analytics. Dashboards include metrics like active calls, average speed to answer, agent availability, and more. A leaderboard tracks call volume and sentiment. IVR analytics allow you to customize call routing to optimize the customer experience continually.
Testimonials
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David Gibbons
Finding a colocation solution that fit our technical needs and budget was tough until we found Brightlio. They streamlined the process of finding colocation quotes and delivered multiple viable options. Partnering with Brightlio empowered us to expand our geographic reach while staying focused on our core business. Thanks, Brightlio!
Aaron Cardenas
P1 Technologies
John worked with our executive team to craft a managed service offering that aligns with our strategic vision, technical capabilities, and customers’ needs. The results exceeded our expectations. We are confident that our new MSP offering is going to deliver long-term value for our clients and our business. Thanks, Brightlio!
Ronen Isaac
Continental Computers
Brightlio’s managed services consulting practice is outstanding. Whether you want to launch a new managed service or optimize your existing practice, they have services that will help take your MSP business to the next level. We consider John and Brightlio as trusted advisors.
Brad Winett
TrackIt
John has been a great help, not only by providing the particular domain expertise we were seeking, but as an enthusiastic team player going well beyond our initial requirements and expectations. More than just a consultant, he has become a valuable member of our extended management team. John has delivered all that he promised and more!
Jake Shaver
Pragma
Brightlio sourced an internet connectivity solution for our new office & was able to secure three times more bandwidth for roughly what we were paying with our previous provider. They also coordinated all the logistics with the carrier and got us a rebate for over 3 months worth of our new service. The team was incredibly responsive, knowledgeable, & professional during our entire engagement! Thanks, Brightlio!
David M
Indie Studios
Brightlio is an excellent technology partner. They find creative solutions that meet my needs, budget, and timeframe. Their extensive network of global partnerships also means they can offer services in the markets we care about.
Vince Cueva
3232 Media
I’ve worked with Brightlio on several technology initiatives, and it’s been a great experience. I provided them with my technical requirements, and they responded quickly with solutions that exceeded my expectations. They also helped me negotiate a meaningful discount with one of my suppliers. I recommend their services highly.
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